Shipping Policy

At Phantom Toys, we strive to provide a seamless shopping experience for our valued customers. As part of our commitment to transparency and customer satisfaction, we have implemented a clear and straightforward shipping policy. Please take a moment to familiarize yourself with the details below.

Shipping Fees

For every order placed on our website that is less than $25, we charge a flat shipping fee of $5. This fee covers the cost of packaging, handling, and processing your order, ensuring that it arrives safely at your doorstep.

For orders above $25, we provide shipping free of charge because we want shopping on our site to be as easy for you as it would be on larger e-commerce sites.  This means that if your order total is $25 or more, you will not be charged any shipping fees. It's our way of showing appreciation for your continued support and loyalty.

Shipping Restrictions

Currently, we are only able to ship to addresses within the United States. We apologize for any inconvenience this may cause to those overseas, but due to restrictions from the manufacturers and distributors we work with, we are unable to offer international shipping at this time.

Delivery Time

Once your order has been placed and payment has been successfully processed, our dedicated team will work diligently to ensure that your items are carefully packaged and dispatched as quickly as possible. While we strive to deliver your order in a timely manner, please note that delivery times may vary depending on your location, shipping carrier, and time of year.

Shipping Carrier

Your order will be shipped with a major carrier in the United States, including the U.S. Postal Service, UPS, and Fedex.  We choose the carrier in order to ensure that the order gets to you as quickly as possible. 

Contact Us

If you have any questions or concerns regarding our shipping policy, please do not hesitate to reach out to our customer service team. We are here to assist you and provide any necessary information to ensure a smooth shopping experience.

You can contact us by filling out the form on our website, calling our customer service line at 919-282-6978, or sending us an email at admin@phantom-toys.com. Our friendly and knowledgeable team is ready to assist you with any inquiries you may have.

Thank you for choosing Phantom Toys. We appreciate your business and look forward to serving you again in the future.